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Odoo Support

One helpdesk team. Per-ticket SLA, quarterly reviews, dedicated key account.

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HOW WE WORK

Four pillars. Ongoing support that grows with you.

01
Onboarding
1 wk
Helpdesk setup
SLA agreement
Portal configuration
02
Tickets
Ongoing
Triage and diagnosis
Root-cause analysis
Knowledge base updates
03
Review
Quarterly
Usage patterns
Open issues
Roadmap priorities
04
Improve
Ongoing
Mini-releases
Training refreshers
New features
REAL-TIME INSIGHT

One dashboard, full visibility

Every ticket, every SLA, every quarter review lives inside your Odoo. You see exactly what we see.

Helpdesk
Timer
Knowledge
Calendar
T-1247 Inventory sync error Resolved
Client reports issue
09:14 - "Stock levels don't match after transfer"
Circel triages
09:48 - Root cause: stock.move qty mismatch
Circel pushes fix
11:02 - Corrected move line quantities
Client confirms resolved
11:15 - "All stock levels correct, thanks!"
SLA: 4h response 2h 01m - within SLA
QUARTERLY REVIEW

Your system, getting stronger

Every quarter we review your Odoo together. Fewer tickets over time means your team is running it better. More modules adopted means more value extracted. The trend tells the story.

Trends
Fewer issues
Stability
System health quarterly_review_q1_2026.pdf
How your Odoo matures over time
Support tickets
Modules active
User adoption (%)
100 80 60 40 20 Q1 '25 Q2 '25 Q3 '25 Q4 '25 Q1 '26
9 Tickets this quarter
14 Modules active
94% User adoption
FAQ

Common questions

QWhat are your response times?
AResponse times depend on ticket priority. Critical issues get a response within 2 hours, standard tickets within one business day.
QCan our team submit tickets directly?
AYes. Your users get portal access to submit, track, and comment on tickets. Email submissions are also supported.
QDo you support Odoo Online and Odoo.sh?
AWe support both. For Odoo Online we work through configuration and Studio. For Odoo.sh we also handle custom module maintenance and deployments.
QWhat does a quarterly review include?
AWe review ticket trends, SLA performance, system health, and your improvement wishlist. You leave with a prioritised plan for the next quarter.
EXPLORE

Other services

Implementation From first meeting to go-live Migration Seamless version upgrades Customisation Tailored modules and workflows Integration Connect external systems Training Empower your team

Your questions, answered.

Let's talk