Odoo Services
Odoo Support
Keep your Odoo moving; quick answers, safe changes, clear updates.
What can I expect from my Odoo Support?
Who we are
Circel is an Official Odoo Partner with certified specialists with years of focused delivery. We set direction with you and turn it into one continuous Odoo flow, fast to launch, safe to grow.
How support works
Open tickets via Portal or Email. To keep quality high, key users submit requests for their teams. Work is billed at an hourly rate with time logs; larger changes are pre-approved by your account manager before we start.
What we cover
Incidents and bugs, “how-to” questions, small enhancements, reporting tweaks, access/roles, safe data corrections, and light integration adjustments.
How we keep it safe
Every change moves development → staging → production. We back up when needed, document what changed and why, and release in planned windows.
Our phased approach
1. Submit
A key user shares context, impact, and urgency. We acknowledge quickly and keep you updated.
2. Review & Scope
We confirm the request (incident / question / enhancement), outline the approach, and note any risks or dependencies.
3. Estimate & Approval
We share a time estimate. Larger items are approved by your account manager before work begins; smaller fixes proceed within the agreed budget.
4. Implement (Development)
We apply the fix or change in dev, keep it upgrade-safe, and log time. Where code is involved, we add tests and follow your governance.
5. Validate (Staging)
We promote to staging for a quick check with the key user. Documentation and release notes are prepared.
6. Release (Production)
We deploy in a planned window, confirm the result, and close the ticket with notes. Any follow-ups are queued as small, scheduled improvements.
Manufacturing
Planning
Documents
Accounting
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