Odoo Support · Circel · Odoo Partner

ONE INBOX

Mail it, and it is on the board.

No portal login, no form to fill in. Your message arrives as a ticket with the body intact, and you watch the same board we do.

ONE REAL TICKET

From report to confirmed.

Every message, every step and every answer stays on the ticket, in your own Odoo. You see exactly what we see.

Helpdesk

Timer

Knowledge

Calendar

T-1247 Inventory sync error Resolved

Your team reports it

09:14 · "Stock levels don't match after a transfer."

We find the cause

09:48 · A quantity mismatch on the stock move, not a counting error on your side.

We push the fix

11:02 · Move line quantities corrected, and the same check run on the other transfers.

Your team confirms

11:15 · "All stock levels correct, thanks."

2h 01m, start to finish. Well inside the four hours we commit to for a first response.

HOW IT RUNS

The lane you land in after the last sprint.

Onboarding

week 1

Helpdesk set up, your portal configured and your setup written down.

Tickets

ongoing

Triage and diagnosis, root cause analysis, and the knowledge base kept up to date.

Review

quarterly

Usage patterns, open issues and the roadmap priorities for the quarter ahead.

Improve

ongoing

Mini releases, training refreshers and new features as Odoo ships them.

A question is a ticket. A new process is a sprint. We say which one it is before we start, so project work never quietly eats the hours you bought for support.

QUARTERLY REVIEW

Your system, getting stronger.

Once a quarter we go through it together in Odoo. Where the tickets came from, what caused them, and what is worth changing. You leave with a prioritised plan for the quarter ahead.

Trends

Fewer issues

Stability

System health quarterly_review_q1_2026.pdf

How your Odoo matures over time

Support tickets

User adoption (%)

9 Tickets this quarter

94% User adoption

FAQ

Straight answers.

QHow fast do you reply?

AFour hours for a first response, and two hours for anything that stops production. Behind that promise sits one queue and a key account who already knows your system, so the reply is an answer and not an acknowledgement.

QCan our team raise tickets directly?

AYes. Your users get portal access to raise, follow and reply to tickets, and plain email to support@circel.com works just as well. Both land on the same board.

QWhich hosting do you support?

AOdoo.sh. Every client we take on runs there, the small ones included, because it gives us git, staging, backups and somewhere real to put your own code. We do not take on Odoo Online.

QWhat is in a quarterly review?

AWhere the tickets came from, how the system is holding up, and what you want next. You leave with a prioritised plan for the quarter ahead.

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